Frequently Asked Questions

- What do I need to do on tree pickup day?

1. Leave tree at street curb by 8:00 a.m on Saturday, January 4, 2025
   
2. Please print the tree tag below and attach to your tree. If you cannot print for any reason please add a note with your name and address on the tree.
   
3. Please no flocked trees. Please remove stands and all decorations. Thank you!
   
4. Most trees will be picked up on Saturday starting at 8am, but some trees may be picked up on Sunday.​

- Where will my tree be picked up?
​During the Paypal checkout you specify a "Ship to" address. The "Ship to" address defaults to your Paypal settings, but can be changed as needed. We will pick up the tree at this address, so long as it is in Alameda, California. 

- How will my credit card charge show on my statement?

Credit card charges will show as "BOYSCOUTS" on your statement .

- I need to talk to somebody. Who can help me?

​Please call our customer service line at 510-473-6802 or send email to troop11@troop11alameda.com. ​